diff --git a/src/ageAssurance/components/DataUnavailableScreen.tsx b/src/ageAssurance/components/DataUnavailableScreen.tsx
new file mode 100644
index 0000000000..cbc0efd2c8
--- /dev/null
+++ b/src/ageAssurance/components/DataUnavailableScreen.tsx
@@ -0,0 +1,30 @@
+import {useLingui} from '@lingui/react/macro'
+
+import {useSessionApi} from '#/state/session'
+import {Error} from '#/components/Error'
+import {EmojiSad_Stroke2_Corner0_Rounded as EmojiSadIcon} from '#/components/icons/Emoji'
+import {useOtherRequiredDataQuery} from '#/ageAssurance/data'
+import {IS_WEB} from '#/env'
+
+export function DataUnavailableScreen() {
+  const {t: l} = useLingui()
+  const {logoutCurrentAccount} = useSessionApi()
+  const {isFetching, refetch} = useOtherRequiredDataQuery()
+
+  return (
+    <Error
+      icon={EmojiSadIcon}
+      title={l`Unable to load your account`}
+      message={l`We couldn't load your account settings. Check your internet connection and try again.`}
+      onRetry={() => void refetch()}
+      isRetrying={isFetching}
+      secondaryAction={{
+        label: l`Sign out`,
+        onPress: () => {
+          if (IS_WEB) history.pushState(null, '', '/')
+          logoutCurrentAccount('AgeAssuranceDataUnavailableScreen')
+        },
+      }}
+    />
+  )
+}
diff --git a/src/ageAssurance/data.tsx b/src/ageAssurance/data.tsx
index f7d4476b66..a2069ddc00 100644
--- a/src/ageAssurance/data.tsx
+++ b/src/ageAssurance/data.tsx
@@ -7,7 +7,7 @@ import {focusManager, QueryClient, useQuery} from '@tanstack/react-query'
 import {persistQueryClient} from '@tanstack/react-query-persist-client'
 import debounce from 'lodash.debounce'
 
-import {networkRetry} from '#/lib/async/retry'
+import {isRetryableRequestError, networkRetry} from '#/lib/async/retry'
 import {createPersistedQueryStorage} from '#/lib/persisted-query-storage'
 import {getAge} from '#/lib/strings/time'
 import {
@@ -348,9 +348,14 @@ export type OtherRequiredData = {
   actorDeclaration?: chat.bsky.actor.declaration.Main
 }
 export type OtherRequiredDataStatus = 'pending' | 'error' | 'success'
+const otherRequiredDataRetryOptions = {
+  retry: (failureCount: number, error: unknown) =>
+    failureCount < 2 && isRetryableRequestError(error),
+}
 export function createOtherRequiredDataQueryKey({did}: {did: string}) {
   return ['otherRequiredData', did]
 }
+
 async function getOtherRequiredData({
   accountClient,
 }: {
@@ -456,10 +461,11 @@ export async function prefetchOtherRequiredData({
 
   try {
     logger.debug(`prefetchOtherRequiredData: resolving...`)
-    const res = await networkRetry(3, () =>
-      getOtherRequiredData({accountClient}),
-    )
-    qc.setQueryData<OtherRequiredData>(qk, res)
+    await qc.fetchQuery({
+      ...otherRequiredDataRetryOptions,
+      queryKey: qk,
+      queryFn: () => getOtherRequiredData({accountClient}),
+    })
   } catch (err) {
     const e = err as Error
     logger.warn(`prefetchOtherRequiredData: failed`, {
@@ -491,12 +497,14 @@ export function useOtherRequiredDataQuery() {
   const did = accountClient.did
   return useQuery(
     {
+      ...otherRequiredDataRetryOptions,
       enabled: !!did,
       initialData: () => {
         if (!did) return
         return getOtherRequiredDataFromCache({did})
       },
       queryKey: createOtherRequiredDataQueryKey({did: did!}),
+      retryOnMount: false,
       async queryFn() {
         return getOtherRequiredData({accountClient})
       },
@@ -759,9 +767,18 @@ export function AgeAssuranceServerDataProvider({
   const {data: config} = useConfigQuery()
   const serverState = useServerStateQuery()
   const {state, metadata} = serverState.data || {}
-  const {data, status} = useOtherRequiredDataQuery()
+  const {data, errorUpdatedAt, status} = useOtherRequiredDataQuery()
+  /*
+   * A data-less query returns to `pending` and clears `error` while refetching,
+   * but retains `errorUpdatedAt`. Keep the error screen mounted until data
+   * loads successfully.
+   */
   const otherRequiredDataStatus: OtherRequiredDataStatus =
-    data === undefined ? status : 'success'
+    data !== undefined
+      ? 'success'
+      : status === 'error' || errorUpdatedAt > 0
+        ? 'error'
+        : 'pending'
   // `select` resolves the cached region-keyed map to the current region.
   const {data: deviceSignals} = useDeviceSignalsQuery()
   const ctx = useMemo(
diff --git a/src/analytics/metrics/types.ts b/src/analytics/metrics/types.ts
index f909767156..6b77b6069f 100644
--- a/src/analytics/metrics/types.ts
+++ b/src/analytics/metrics/types.ts
@@ -44,6 +44,7 @@ export type Events = {
       | 'SignupQueued'
       | 'Deactivated'
       | 'Takendown'
+      | 'AgeAssuranceDataUnavailableScreen'
       | 'AgeAssuranceNoAccessScreen'
     scope: 'current' | 'every'
   }
diff --git a/src/components/Error.tsx b/src/components/Error.tsx
index 190165a2df..a8739ce35a 100644
--- a/src/components/Error.tsx
+++ b/src/components/Error.tsx
@@ -3,27 +3,38 @@ import {Trans, useLingui} from '@lingui/react/macro'
 
 import {useGoBack} from '#/lib/hooks/useGoBack'
 import {atoms as a, useBreakpoints, useTheme} from '#/alf'
-import {Button, ButtonText} from '#/components/Button'
+import {Button, ButtonIcon, ButtonText} from '#/components/Button'
+import {type Props as SVGIconProps} from '#/components/icons/common'
 import * as Layout from '#/components/Layout'
+import {Loader} from '#/components/Loader'
 import {Text} from '#/components/Typography'
 
 export function Error({
+  icon: Icon,
   title,
   message,
   onRetry,
   onGoBack,
   hideBackButton,
+  secondaryAction,
+  isRetrying,
 }: {
+  icon?: React.ComponentType<SVGIconProps>
   title?: string
   message?: string
   onRetry?: () => unknown
   onGoBack?: () => unknown
   hideBackButton?: boolean
+  isRetrying?: boolean
+  secondaryAction?: {
+    label: string
+    accessibilityLabel?: string
+    onPress: () => unknown
+  }
 }) {
   const {t: l} = useLingui()
   const t = useTheme()
   const {gtMobile} = useBreakpoints()
-  const goBack = useGoBack(onGoBack)
 
   return (
     <Layout.Center
@@ -35,8 +46,11 @@ export function Error({
         t.atoms.border_contrast_low,
         {paddingTop: 175, paddingBottom: 110},
       ]}>
-      <View style={[a.w_full, a.align_center, a.gap_lg]}>
-        <Text style={[a.font_semi_bold, a.text_3xl]}>{title}</Text>
+      <View style={[a.w_full, a.align_center, a.gap_lg, a.px_md]}>
+        {Icon && <Icon size="4xl" fill={t.atoms.text_contrast_medium.color} />}
+        <Text style={[a.font_semi_bold, a.text_3xl, a.text_center]}>
+          {title}
+        </Text>
         <Text
           style={[
             a.text_md,
@@ -51,29 +65,61 @@ export function Error({
       <View style={[a.gap_md, gtMobile ? {width: 350} : [a.w_full, a.px_lg]]}>
         {onRetry && (
           <Button
-            variant="solid"
             color="primary"
             label={l`Press to retry`}
             onPress={onRetry}
+            disabled={isRetrying}
             size="large">
             <ButtonText>
               <Trans>Retry</Trans>
             </ButtonText>
+            {isRetrying && <ButtonIcon icon={Loader} />}
           </Button>
         )}
-        {!hideBackButton && (
+        {!hideBackButton && secondaryAction ? (
           <Button
-            variant="solid"
             color={onRetry ? 'secondary' : 'primary'}
-            label={l`Return to previous page`}
-            onPress={goBack}
+            label={secondaryAction.accessibilityLabel ?? secondaryAction.label}
+            onPress={secondaryAction.onPress}
+            disabled={isRetrying}
             size="large">
-            <ButtonText>
-              <Trans>Go Back</Trans>
-            </ButtonText>
+            <ButtonText>{secondaryAction.label}</ButtonText>
           </Button>
-        )}
+        ) : !hideBackButton ? (
+          <GoBackButton
+            hasRetry={Boolean(onRetry)}
+            isRetrying={isRetrying}
+            onGoBack={onGoBack}
+          />
+        ) : null}
       </View>
     </Layout.Center>
   )
 }
+
+function GoBackButton({
+  hasRetry,
+  isRetrying,
+  onGoBack,
+}: {
+  hasRetry: boolean
+  isRetrying?: boolean
+  onGoBack?: () => unknown
+}) {
+  const {t: l} = useLingui()
+  const goBack = useGoBack(onGoBack)
+
+  return (
+    <Button
+      variant="solid"
+      color={hasRetry ? 'secondary' : 'primary'}
+      label={l`Return to previous page`}
+      onPress={goBack}
+      disabled={isRetrying}
+      size="large">
+      <ButtonText>
+        <Trans>Go Back</Trans>
+      </ButtonText>
+    </Button>
+  )
+}
diff --git a/src/lib/async/retry.test.ts b/src/lib/async/retry.test.ts
new file mode 100644
index 0000000000..97a321ec8c
--- /dev/null
+++ b/src/lib/async/retry.test.ts
@@ -0,0 +1,8 @@
+import {isRetryableRequestError} from '#/lib/async/retry'
+
+describe('retry', () => {
+  it('identifies retryable request errors', () => {
+    expect(isRetryableRequestError(new TypeError('Failed to fetch'))).toBe(true)
+    expect(isRetryableRequestError(new Error('Invalid request'))).toBe(false)
+  })
+})
diff --git a/src/lib/async/retry.ts b/src/lib/async/retry.ts
index 479a1cdc12..cb706c61c9 100644
--- a/src/lib/async/retry.ts
+++ b/src/lib/async/retry.ts
@@ -1,5 +1,9 @@
 import {timeout} from '#/lib/async/timeout'
-import {isNetworkError} from '#/lib/strings/errors'
+import {isNetworkError, shouldRetryError} from '#/lib/strings/errors'
+
+export function isRetryableRequestError(error: unknown) {
+  return isNetworkError(error) || shouldRetryError(error)
+}
 
 export async function retry<P>(
   retries: number,
diff --git a/src/view/shell/index.tsx b/src/view/shell/index.tsx
index 9603236d4d..c74a055499 100644
--- a/src/view/shell/index.tsx
+++ b/src/view/shell/index.tsx
@@ -40,6 +40,7 @@ import {
 } from '#/components/PolicyUpdateOverlay'
 import {Outlet as PortalOutlet} from '#/components/Portal'
 import {useAgeAssurance} from '#/ageAssurance'
+import {DataUnavailableScreen} from '#/ageAssurance/components/DataUnavailableScreen'
 import {NoAccessScreen} from '#/ageAssurance/components/NoAccessScreen'
 import {RedirectOverlay} from '#/ageAssurance/components/RedirectOverlay'
 import {PassiveAnalytics} from '#/analytics/PassiveAnalytics'
@@ -245,7 +246,9 @@ export function Shell() {
         <Deactivated />
       ) : (
         <>
-          {aa.state.access === aa.Access.None ? (
+          {aa.state.error === 'account-data' ? (
+            <DataUnavailableScreen />
+          ) : aa.state.access === aa.Access.None ? (
             <NoAccessScreen />
           ) : (
             <RoutesContainer>
diff --git a/src/view/shell/index.web.tsx b/src/view/shell/index.web.tsx
index 6a68530f05..325e665761 100644
--- a/src/view/shell/index.web.tsx
+++ b/src/view/shell/index.web.tsx
@@ -30,6 +30,7 @@ import {
 import {Outlet as PortalOutlet} from '#/components/Portal'
 import {WelcomeModal} from '#/components/WelcomeModal'
 import {useAgeAssurance} from '#/ageAssurance'
+import {DataUnavailableScreen} from '#/ageAssurance/components/DataUnavailableScreen'
 import {NoAccessScreen} from '#/ageAssurance/components/NoAccessScreen'
 import {RedirectOverlay} from '#/ageAssurance/components/RedirectOverlay'
 import {PassiveAnalytics} from '#/analytics/PassiveAnalytics'
@@ -167,7 +168,9 @@ export function Shell() {
         <Deactivated />
       ) : (
         <>
-          {aa.state.access === aa.Access.None ? (
+          {aa.state.error === 'account-data' ? (
+            <DataUnavailableScreen />
+          ) : aa.state.access === aa.Access.None ? (
             <NoAccessScreen />
           ) : (
             <RoutesContainer>